PianEd is not making any sound. What should I check?

Check that your phone is not on silent and that the media volume is up, since PianEd plays through the media channel rather than the ringer. Then fully close and reopen the app, which reloads the sound engine. If you are using Bluetooth headphones, disconnect them and try the phone speaker.

My MIDI keyboard is not detected.

For USB, use a cable that carries data rather than a charge-only cable, connect through a USB OTG adapter if your phone needs one, and open the MIDI keyboard screen in PianEd after connecting. For Bluetooth, grant the Nearby devices permission when asked, switch Bluetooth on, then tap search and wait several seconds while keyboards appear.

I subscribed but premium content is still locked.

Open the paywall and tap Restore purchases, then give the app a moment with a working internet connection so premium lessons and songs can download. Make sure you are signed in to the same Google account that made the purchase.

My progress has disappeared.

Progress made in guest mode lives only on that device and is not synced. If you have several learner profiles, check that the right profile is selected, since each keeps its own progress. If you signed in on a new device, allow a moment for the first sync to finish.

The password reset link says it is invalid or expired.

Reset links can be used once and expire after a short time. Request a fresh one in the app from the sign-in screen using Forgot your password, and open the newest email rather than an older one.

PianEd Support

Contact: contact.pianed@gmail.com
Tell us your device model, your Android version, and what you were doing when it went wrong. That usually saves an entire round of emails.

Getting started

Install PianEd from Google Play, open it, and choose Continue as guest if you would rather not make an account yet. Everything in Level 1 works immediately, with no sign-up and no payment.

Start on the Play tab if you want to make music today, or the Theory tab if you would rather understand what you are doing first. Both are correct answers; they are designed to be taken together.

No sound

In order of how often it turns out to be the cause:

Media volume, not ring volume. PianEd plays through the media channel. Press volume-up while a song is playing so you are adjusting the right one.
Silent mode or Do Not Disturb. Some devices mute media under Do Not Disturb as well as notifications.
Fully close and reopen the app. The sound engine loads once at startup; restarting reloads it.
Bluetooth headphones. Disconnect them and test on the phone speaker. Bluetooth audio also adds a delay that makes timing feel wrong — wired headphones or the speaker are much better for practice.
Restart the phone if another app has taken exclusive control of audio and not given it back.

MIDI keyboard not detected

Over USB

Use a data cable. Many spare cables are charge-only and look identical.
Most phones need a USB OTG adapter to act as the host for an instrument.
Connect the keyboard first, then open PianEd's MIDI keyboard screen so it lists what is attached.
If your keyboard has a USB mode setting, make sure it is set to MIDI rather than storage.
Some keyboards need to be switched on before the cable is plugged in.

Over Bluetooth

Grant the Nearby devices permission when PianEd asks. Android 12 and later will not scan without it, and a refused permission looks exactly like a broken feature.
Switch Bluetooth on in Android settings before searching.
Tap search and wait. Bluetooth MIDI keyboards announce themselves over several seconds rather than instantly.
Put the keyboard into pairing mode if it has one.
Bluetooth MIDI is newer than the USB path and still in beta. If it will not cooperate, USB is the reliable route.

Still nothing? Email us the make and model of your keyboard. That information is genuinely useful to us and we will tell you what we find.

A purchase has not unlocked

Open the paywall and tap Restore purchases.
Make sure you are signed in to the same Google account that made the purchase.
Give it a moment on a working connection. Premium lessons and songs are downloaded after the entitlement is confirmed, so there are two steps, not one.
If you bought on one device and are now on another, sign in to your PianEd account — not just your Google account — so the entitlement follows you.

If it is still locked after all four, email us the date of purchase and the email address on the account. Do not send us a receipt with card details on it; we do not need them and would rather not have them.

Progress is missing

Guest progress stays on the device. It is not synced and it does not survive an uninstall. Creating an account brings your existing guest progress with you, but only on the device that has it.
Check which profile is selected. On a multi-profile plan each learner has their own progress, and it is easy to be looking at somebody else's.
Give a new device a minute. The first sync after signing in has to fetch everything.

"Continue with Google" does nothing. Update Google Play Services in the Play Store, then try again. If it still fails, sign up with an email address instead — it is the same account either way.
Reset link invalid or expired. Reset links work once and expire quickly. Request a new one from the sign-in screen and open the newest email, not an older one in the thread.
No reset email. Check spam, and check you are using the address you actually signed up with. We deliberately do not reveal whether an address has an account, so the screen looks the same either way.

Daily Key Rush and the leaderboard

Scores are only submitted when you are signed in. Guests can play the challenge, but the score stays local.
Everyone in the world gets the same run on the same day. If yours looks different from a friend's, one of you has crossed midnight into the next day's challenge.
Your display name is public on the leaderboard. Change it in the app if you would rather not be identifiable.

Billing, cancelling and refunds

Subscriptions are managed by Google Play, not inside PianEd. To cancel: open the Play Store, tap your profile picture, then Payments and subscriptions → Subscriptions → PianEd → Cancel. You keep access to the end of the period you have paid for.

Refunds are requested from Google under their refund policy. If you have a statutory right to a refund where you live, write to us and we will help.

Deleting your PianEd account does not cancel your subscription. Cancel in Google Play first. Full detail on the account deletion page.

Getting more out of practice

Fifteen minutes beats two hours on Sunday. The app is built around short daily sessions because that is what actually works.
Slow it down. Reducing a song's speed is not cheating; it is the single most effective practice technique there is. Playing it wrong quickly only teaches your hands the wrong thing.
Use wait mode. Listen mode is for hearing what a piece should sound like. Wait mode is where the learning happens.
Follow the fingering. It looks fussy on easy pieces and it is the reason hard pieces later become possible.
Take the daily challenge on bad days. Sixty seconds keeps a habit alive; a skipped day is how habits end.

Deleting your account

In the app: Profile → Delete account. Everything is removed immediately and permanently. Full detail, including what we cannot delete, is on the account deletion page.

Contact us

Email contact.pianed@gmail.com. We are a very small team, so replies take a day or two rather than minutes, but every message is read by a person.

Bug reports are genuinely welcome. If something sounds wrong in a particular song or a lesson contains a mistake, telling us the exact lesson or song title is enormously more useful than a general description.